Questions fréquemment posées

Café

Why only offer whole bean coffee?

For the freshest coffee, whole bean is the best method. Decaffeinated coffee will stale faster than caffeinated coffee. Grinders have gone down in price. Grinding coffee will enhance the experience of brewing coffee in the morning.

Expédition

Where do we ship?

Currently, we will ship within Canada. If you are outside these regions and still want to inquire, use the contact us at https://www.decaffeinatedincanada.com/pages/contact-us

Is there free shipping?

Free shipping is available on orders greater than $70.

When is shipping calculated?

Shipping costs will be calculated during the checkout process for orders that do not meet the free shipping.

I have question about a shipment, what do I do?

On the order receipt, there will be a contact link to send any inquiries to.

Retours et échanges

Can I return or exchange coffee beans?

We do not accept returns on coffee. With that said, we want an enjoyable cup of coffee. If there are any quality issues with the coffee, please use the Contact Us page.

I have additional questions that were not covered in the FAQ, what do I do?

We appreciate your business. Please fill out the Contact Us and we will address the question about returns.